Help! Something isn’t right

If your vendor balance on either your consignor amount, fees and adjustments, or net total is off… it can be a couple of things.

Keep in mind, when looking at the transactions on your account, it will only show the transactions that occurred that month, not previous.

To get a more up to date reading on your account information you will need to adjust the date range area found above the fees and adjustments section.

Please note that the activity on your transactions do not take into account the negative balances that rolled over and only show the consignor activity for the date range that is selected. Use the “consignor amount” (First box on the left) instead of the net amount box. Also note that the Fees and Adjustments box excludes payout (which is a negative adjustment on your account to show we paid you for the previous month’s sales).

For any additional questions please reach out to one of our managers.